Requests and appointments
Service reason, priority, assigned staff and appointment. Assignment changes and upcoming appointment reminders.
FURNIDESK / AFTER-SALES SERVICE
The customer relationship continues after delivery.
Connect a service request to its customer, delivered product and previous documents. Assignments, visits, repairs and return delivery share one history.
FURNIDESK / Explore
After-sales service
Field work
Assigned jobs, photos, files and service documents for field staff. An offline action queue for previously prepared field data.
Repairs and resolution
Returns, collections, service production, spare parts and return shipping. Close cases with activity history and signed service documents.
Start with the customer’s actual product
Link the service case to the customer, delivered product, original sale and earlier documents. Keep the reason, priority, assigned staff, appointment and explanation in one record. Product and delivery photos support the assessment. Record costs and work performed in the same case history so the team can understand what happened without rebuilding the story.
- Customer, product and sales-document links
- Reason, priority, responsibility and appointments
- Photos, files, costs and action history
Connect field visits and workshop repair
Field staff see assigned work and their daily appointment calendar. Track returns, quarantine, repair and customer redelivery as separate quantities when furniture comes back to the workshop. Combine service transport with sales deliveries where appropriate. Permission and version checks prevent an outdated record from advancing work that was changed or reassigned.
- Assigned field work and daily appointments
- Returns, quarantine, repair and redelivery
- Service production tasks and shared vehicle plans
Documents, customer approval and closure
Prepare service documents with a snapshot of the company logo. Attach customer signature/approval and supporting files to the case. Link redelivery photos to the customer and product gallery. Assignment and appointment notifications help the team follow progress; email delivery requires a configured provider. Preserve the completed work, outcome and costs for later review.
- Branded service documents and customer approval
- Service delivery photos and attachments
- Assignment/appointment notifications and outcome history